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The feedback report provides an overview of the feedback received by the City of Espoo (1.1.2025 00:00)
Feedback: Culture, library and festivals - Library
ID:
390018
Creation time: 23.4.2026
Creation time: 23.4.2026
I’m having trouble booking a 3D printer at Iso Omena library because there are never any open slots. Even though more printers were moved here from Tapiola, they’re usually blocked out by 1–2 very long bookings.
Could you reserve a few printers for short sessions only (e.g., 1–2 hours)? Alternatively, maybe the 12-hour max limit is too long for a public resource. Reducing the max time would help more people get a turn, while those with massive projects could use professional printing services instead.
Could you reserve a few printers for short sessions only (e.g., 1–2 hours)? Alternatively, maybe the 12-hour max limit is too long for a public resource. Reducing the max time would help more people get a turn, while those with massive projects could use professional printing services instead.
Processing
Status:
Processed
Thank you for your feedback—we really appreciate you taking the time to share your experience.
We understand how frustrating it can be when booking slots are consistently unavailable, especially due to long reservations. Your suggestion about reserving some printers for shorter sessions and reconsidering the current 12-hour maximum booking time is very valuable.
We are currently taking this feedback seriously and will carefully consider shortening the reservation time for some of the printers. Our goal is to ensure fair access and make the service more available to as many users as possible.
Thank you again for your input—it helps us improve our services.
Kind regards,
Pia Koskinen
Customer Service Manager
Espoo City Library
We understand how frustrating it can be when booking slots are consistently unavailable, especially due to long reservations. Your suggestion about reserving some printers for shorter sessions and reconsidering the current 12-hour maximum booking time is very valuable.
We are currently taking this feedback seriously and will carefully consider shortening the reservation time for some of the printers. Our goal is to ensure fair access and make the service more available to as many users as possible.
Thank you again for your input—it helps us improve our services.
Kind regards,
Pia Koskinen
Customer Service Manager
Espoo City Library
